https://lh7-us.googleusercontent.com/heOJ4jBxeCgUx11nuSOPP-K-NCJa3c2-Szd5ABO-TgjmxFh0jvuAAm2sMgs6EpzjVypOp1doxgsjmB7IgYyJZ8-nNgvZ-Ee716ZoN06TZZnptkC5074tMCsHby2pZJwcocZ9Jh93FrNTNN9cCn7Ydw

Incoming Call Script

Following this script will ensure that appointments are high quality and that the prospects are qualified. These phone calls should be about 5-10 minutes and should be detailed enough to get basic information about what the prospect is looking for.

It’s important to keep in mind:

1. Do not sound too robotic - This script is a guide and template, not to be read off word by word
2. Be friendly on the phone and build rapport at the beginning. Humor is a good thing!
3. Talk slow, confirm details especially when it comes to numbers and letters in home addresses & email addresses

Here is the flow of the script in a basic 6 step process:

Incoming Call - Phone ringing

1. Initial Greeting

“Mountain View Window Cleaning, this is Name, how can I help you today?”

Prospect responds.

“We would love to help you out with that. I just need to ask you a few questions to get a clear picture of what you are looking for. Once I get some basic information, I’m going to be able to get you a quote sent out to you. This call may take about 5 minutes or so, does that sound okay for you?”

Prospect responds.