https://lh7-us.googleusercontent.com/OiOVfzv_pFxZ2dVGqv4pu_N79WIRz3YWHq6L0_m52jaheZJFTD8jyoEK2NNVrJ7981WUr0DL9UDbbxFTUD7OQRQZus29mzVVEpvjCRuMkRc-JHcgf7chdGOSYJC45yCL_cYYKhaY97drwBd-rPGIF-s

Happy Call Phone Script

Initial Greeting

Hi Client Name,

It’s Jordan with Mountain View Window Cleaning

How are you doing today?

Check In

I just wanted to follow up with you on our services we did at your home this past week. Were you happy with the service?

Client Reply

• If client is not happy, please ask questions about what they were not happy with and take notes

“We will make that right with you. Let me get a hold of my manager/Jordan and he will be in touch with you shortly.”

• Tell them you will be speaking with your crew to find out more details and that you will get this resolved

Feedback

Do you have any feedback for us so that we can make our service even better?

“We’d love to gain your review and referrals.”

“That’s awesome! If you have a couple minutes to spare, we’d love it if you would leave us a google review.”